Bluebird Care (Mid and West Cornwall)

About the service: Bluebird Care (Mid and West Cornwall) is a domiciliary care agency that provides personal care to people living in their own homes in the community. When we inspected they were providing the regulated activity, personal care, to 49 people in the Truro and surrounding areas in Cornwall. What life is like for people using this service: • People using this service still benefitted from an outstanding caring and well led service. People consistently told us how they were treated with exceptional kindness, compassion and respect. We received overwhelmingly positive feedback on how staff were supportive and went the extra mile to get care just right for people. • People were truly placed at the centre of the service and were consulted on every level. Respect for privacy and dignity was at the heart of the service's culture and values. It is embedded in everything that the service and its staff do. People and staff feel respected, listened to, and influential. • People received exceptionally personalised care and support specific to their needs and preferences. People had a core team of staff to support them. Each person was respected as an individual, with their own social and cultural diversity, values and beliefs. People had their human rights upheld. • People received effective care and treatment from competent, knowledgeable and skilled staff who had the relevant qualifications to meet their needs. The provider had a good system to ensure all staff had regular training to keep them up to date with best practice. Training methods included online, face to face training and competency assessments. • The service encouraged people to be involved in the service to improve standards of care. For example, people attended bespoke training with staff so that they could all learn together. A person also produced a course on empathy training which was received positively by staff and all staff now attend. People's views are sought in the recruitment of new staff. • The whole service continued to have a good track record. • Staff were, motivated by and proud of the service. There were high levels of satisfaction across all staff. • The registered manager is passionate about promoting the care industry. The registered manager was involved in the initiative with South West Local Authority and Primary Care Trust on how they could promote the care industry. The registered manager is on the committee and organised the 'Proud to care' festival in Cornwall. This involved liaising with many health and social care providers to come together to celebrate and promote the benefits of working in the care industry, plus inviting guest speakers and voluntary groups