Comfort Care (Truro) Ltd

People's experience of using this service: • People, and their relatives, were highly complimentary about the way in which care was delivered. They told us staff were caring and friendly in their approach. Comments included; "They are all very cheerful, they put my mind at rest. They are just a nice crowd", "It just takes the pressure off me a bit, somebody coming in that he can chat to. I let them get on with it" and "I think I'm comforted by the fact she is visited by very caring people who will keep me updated." • People received care visits from small groups of care workers who they had formed trusting relationships with. Although people were not given information in advance about who would be visiting most said they were not concerned about this. However, some relatives thought the provision of rotas would improve the service. • Staff also mentioned rotas as an area for improvement. While they considered the organisation to be well managed they said rotas were not provided far enough in advance. • Everyone told us they liked and respected the registered manager. People and staff told us the registered manager was open, caring, trustworthy and approachable. When things went wrong they responded quickly and took action to make sure lessons were learned. • Care plans were informative, accurate and regularly reviewed to help ensure they reflected people's needs. Monitoring systems to highlight when people's health was at risk of deteriorating were not always implemented. We have made a recommendation about this in the report.