Bluebird Care (Southend & Rochford)

People's experience of using this service: • People told us they were treated with care, kindness, respect and dignity. People and their relatives were consistently encouraging about staffs caring attitude and confirmed there were positive interactions with staff. • People told us they were safe. The service had effective safeguarding arrangements in place to protect people from harm and abuse. • People's care and support needs were clearly documented and staff had a good understanding and knowledge of these and the care to be delivered. Suitable arrangements were in place to manage risk and to ensure people received their medication as they should. • Suitable numbers of staff were available to meet people's needs and recruitment arrangements were robust. • Staff received appropriate training and newly employed staff completed a robust induction. Staff felt valued and supported by the registered provider and manager and received supervision. • The service ensured they worked collaboratively with others and people were supported to access healthcare services when needed. • People's rights were upheld and they were supported by staff in the least restrictive way possible. • People told us the service was well-led and managed. Quality assurance arrangements enabled the management team to monitor the quality of the service provided and staff performance.