Bluebird Care (Essex West)
- Home care
- Dementia care
- Registered since 2012
- Laindon, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
2 months
since the latest rating was published.
258 of 298
rated home care services in Essex are rated Good, like this one.
Bluebird Care (Essex West): inspection record
Rated Good in August 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Bluebird Care (Southend & Rochford) Good, less than 0.1 miles away
- G Kingswood Care Services Ltd - Head Office Good, 0.2 miles away
- RI Fresh Tree Care Services – Basildon Branch Requires improvement, 0.3 miles away
- – Astra House Not yet rated, 0.4 miles away
- G Seccare+ Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 5 August 2026 (assessment visit 5 June 2026). Quoted under the Open Government Licence.
Date of assessment: 9 June 2026 to 26 June 2026.
Bluebird Care (Essex West) is a domiciliary care service providing personal care to adults living in their own homes. CQC only inspects the service being received by people provided with ‘personal care’; such as help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, 39 people were receiving personal care. The service was supporting people with a range of needs including older people, people living with dementia, and people with physical and sensory impairments.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People and relatives consistently provided positive feedback about the care they received. They felt safe, valued, and treated with dignity and respect. Staff were described as kind, reliable and responsive, and people experienced continuity of care with familiar carers.
The provider had established governance systems to monitor quality and safety. These included audits, incident tracking, and regular reviews of care. Management demonstrated a commitment to improvement through learning from incidents, staff feedback and community engagement.
Evidence showed good outcomes for people, including reduced risks such as falls, improved emotional wellbeing, and increased independence. There were examples of strong personalised care and inclusive practice.
Overall, the service demonstrated a positive culture with clear leadership, effective systems and a focus on people’s outcomes.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Clemency Towlson
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 13 March 2019. Latest assessment published 5 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care and Wellbeing Group LimitedBrand: Bluebird Care
- Ownership type
- Organisation
- Companies House number
- 06784151 (opens Companies House)
Care and Wellbeing Group Limited runs 4 services in England, 3 of them in the East of England. 4 are rated Good or Outstanding.
Other services run by Care and Wellbeing Group Limited
- O Bluebird Care Mid Essex Outstanding. Home care, Essex
- G Bluebird Care (Southend & Rochford) Good. Home care, Essex
- G Bluebird Care Redbridge Good. Home care, Redbridge, London
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Bluebird Care (Essex West) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Bluebird Care (Essex West).
- When was Bluebird Care (Essex West) last inspected?
- The Care Quality Commission's latest rating for Bluebird Care (Essex West) was published on 5 August 2026.
- Who runs Bluebird Care (Essex West)?
- Bluebird Care (Essex West) is run by Care and Wellbeing Group Limited. It runs 4 services in England, 3 of them in the East of England.
- What is Bluebird Care (Essex West)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 August 2026.
Contact
- Phone
- 01277 230763
- Address
- 1 Aurum Court, Sylvan Way, Basildon, SS15 6TH Map (opens Google Maps)
Compare nearby
- G Bluebird Care (Southend & Rochford) Good, less than 0.1 miles away
- G Kingswood Care Services Ltd - Head Office Good, 0.2 miles away
- RI Fresh Tree Care Services – Basildon Branch Requires improvement, 0.3 miles away
- – Astra House Not yet rated, 0.4 miles away
- G Seccare+ Good, 0.4 miles away