County Carers Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of this service and what we found Staff understood their responsibilities to protect people from harm and knew how to raise safeguarding concerns. People's care plans contained detailed risk assessments with specific instructions for staff about how to safeguard people from identified risks.

The registered manager had completed the necessary safe recruitment checks to ensure they employed suitable staff.

There were enough staff to meet people's needs and provide safe care. People were supported to take their medicines by suitably trained staff. People were protected from the risk of getting an infection by trained staff.

The registered manager and senior staff team were committed to providing individualised, safe care. They maintained a detailed oversight of quality and safety in the service through completing a series of effective checks and audits.

People felt staff and the management team were competent and approachable. They told us they felt comfortable raising any queries or concerns.

Staff reviewed their practice to make improvements and worked effectively with health and social care professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk