Your Life (Crowthorne)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The registered manager scheduled visits so it would not overlap with each other, and that way, staff could maintain continuity of care and support. People received appropriate support with medicine as part of their plan of care and medicine was managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received effective care and support from staff who knew them well and were well trained. The staff monitored people's health and wellbeing and took appropriate action when required to address concerns. People's rights to make their own decisions were protected. People were treated with care, respect, kindness and their dignity was upheld. People and relatives were consulted about their care and support and could change how things were done if they wanted to. The registered manager and staff worked well together for the benefit of people and were focused on the needs of the people using the service.

People benefitted from staff who were happy in their work and felt well managed and supported. The registered manager encouraged feedback from people and families, which they would use to make improvements to the service and protect people against the risks of receiving unsafe and inappropriate care and treatment.

The registered manager had oversight in the monitoring of the running of the service, the quality of the service being delivered and took actions promptly to address any issues. The registered manager praised

the staff team for their hard work and appreciated their contribution to ensure people received the best care and support.