Philip Parkinson Homecare Ltd

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Medicines were now managed in line with established best practice. The registered manager demonstrated an awareness of current best practice and relevant staff training was in place.

Record keeping and quality assurance processes had improved. There were new records in place to support smoother transition from other services, and new documents in place to support external medical professionals should they be needed.

The registered manager undertook regular audits of medicines records and observed practice to ensure standards were maintained. They were planning to improve audits by introducing 'themed' audits each month. We identified some areas where practice could be improved further that better auditing may have identified.

The provider demonstrated an understanding of the need to notify the commission of certain incidents. They had made such notifications prior to the inspection.

Pre-employment checks were in place and improvements had been made to ensure any gaps in employment were investigated.

People told us staff arrived on time, stayed for the duration of the planned call and did not appear rushed. People agreed that, where there were minor delays, staff always informed people in advance.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People gave positive feedback about the bond they formed with staff and how well staff care for them.

Relatives and external professionals agreed.

The registered manager took more of a lead operational role than they had done previously and feedback regarding them was consistently positive. We received mixed feedback about the approachability of the nominated individual from external professionals. The nominated individual is also responsible for how the service is run. Both were passionate about the care their service provided to people.