Crystal Caring
- Home care
- Dementia care
- Registered since 2016
- Moredon, Swindon, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Requires improvement in 2017, most recently Good in November 2025.
11 months
since the latest rating was published.
25 of 33
rated home care services in Swindon are rated Good, like this one.
Crystal Caring: inspection record
Rated Good in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Caring@Home Ltd No overall rating, less than 0.1 miles away
- G Comfcare Main Office Good, less than 0.1 miles away
- O First City Nursing Services Outstanding, less than 0.1 miles away
- – Earnest Support Care Ltd Not yet rated, 0.2 miles away
- – Proalliance Care Not yet rated, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 24 November 2025 (assessment visit 9 November 2025). Quoted under the Open Government Licence.
Date of assessment: 6th November to 11th November 2025. The service provides care to people in their own homes. At the time of the assessment there were 35 people receiving a regulated activity of personal care. This assessment was carried out to follow up on action we told the provider to take at the last assessment, in relation to safeguarding people from abuse and the governance of the service. We assessed 5 quality statements in the key questions of safe and well led.
- Safe Good
- Well-led Good
Read the rest of CQC's summary
The service now had a clear process in place to ensure people were safeguarded from abuse. This involved recording concerns on an online system, reporting to the local authority safeguarding team, and submitting notifications to the Care Quality Commission. Staff told us they felt leaders responded effectively to safeguarding concerns. Additionally, people now had clear information within their care and support plans for staff to safely manage any risks.
There was now a good learning culture at the service and leaders had implemented effective governance systems to ensure the required improvements were made. This included regular audits, spot checks for staff, a new system to manage overarching audits, and the new employment of a quality assurance manager. The management of people’s medicines had improved. Staff told us, “There have been a lot of changes recently and I feel these have been positive.”
Enough improvement had been made, and the service was no longer in breach of the legal regulations.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Tamera Norman
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 16 June 2021. Latest assessment published 24 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Crystal Caring Limited
- Ownership type
- Organisation
- Companies House number
- 9389113 (opens Companies House)
Getting help from Swindon Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Swindon Borough Council
- Ask for a care needs assessment
- Phone: 01793 445500, Monday, Wednesday, Thursday and Friday 9am to 5pm, Tuesday 9am to 4pm
- Support for carers
- Paying for care: Swindon Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Crystal Caring provide nursing care?
- The Care Quality Commission's register does not list nursing care for Crystal Caring.
- When was Crystal Caring last inspected?
- The Care Quality Commission's latest rating for Crystal Caring was published on 24 November 2025.
- Who runs Crystal Caring?
- Crystal Caring is run by Crystal Caring Limited.
- What is Crystal Caring's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 November 2025.
Contact
- Phone
- 01793 915261
- Address
- Nexus Business Centre, 6 Darby Close, Swindon, SN2 2PN Map (opens Google Maps)
Compare nearby
- – Caring@Home Ltd No overall rating, less than 0.1 miles away
- G Comfcare Main Office Good, less than 0.1 miles away
- O First City Nursing Services Outstanding, less than 0.1 miles away
- – Earnest Support Care Ltd Not yet rated, 0.2 miles away
- – Proalliance Care Not yet rated, 0.3 miles away