Austin Place
- Home care
- Dementia care
- Registered since 2016
- Walton-on-Thames, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2017.
5 months
since the latest rating was published.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Austin Place: inspection record
Rated Good in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Mulberry Home Care Services Limited Good, 0.5 miles away
- O Atkins Care Services Limited Outstanding, 0.7 miles away
- G Walfinch Kingston & Weybridge Good, 0.8 miles away
- G Alpenbest South Good, 0.8 miles away
- G Yourlife (Walton-on-Thames) Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 11 May 2026 (assessment visit 29 April 2026). Quoted under the Open Government Licence.
Date of assessment: 28 April 2026
This assessment was undertaken due to the length of time since our last visit to the service. Austin Place is an extra-care housing service where people live independently in their own apartments, but have access to an on-site care service. At the time of our assessment, the service was providing care to 5 people, of whom 3 received the regulated activity of personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service used existing quality assurance processes both at location level and provider level. However, they did not always identify areas that required action. This included 2 people’s care plans which would have benefitted from more detail for staff. Despite this, people’s documentation was comprehensive and included relevant information about the person and their care needs.
Staff were happy working at the service and said they were supported. They received on-going training and development opportunities through spot checks, supervisions and team meetings. They understood how to recognise potential signs of abuse and the need to obtain consent from people prior to providing care.
There were sufficient staff to meet people’s needs and staff were provided with enough personal protective equipment as well as robust medicines training to ensure the care they provided was safe and following good practices.
Staff recognised people’s diversity and ensured they gave them choice and encouraged independence. The registered manager led by example as they covered care calls as well as mentoring new and existing staff.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has remained as Good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained as Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained as Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained as Good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has remained as Good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Karen Stiles
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 29 January 2020. Latest assessment published 11 May 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Anchor Hanover GroupBrand: Anchor
- Ownership type
- Organisation
- Companies House number
- RS007843 (opens Companies House)
Anchor Hanover Group runs 131 services in England, 30 of them in the South East. 111 are rated Good or Outstanding, 18 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Anchor Hanover Group
- O Beech Hall Outstanding. Care home, Leeds, Yorkshire and the Humber
- O St Anne's - Saltash Outstanding. Care home, Cornwall, South West
- O West Hall Outstanding. Care home, Surrey
- G Anchor Integrated Care & Housing Village - Denham Garden Village Good. Home care, Buckinghamshire
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Austin Place provide nursing care?
- The Care Quality Commission's register does not list nursing care for Austin Place.
- When was Austin Place last inspected?
- The Care Quality Commission's latest rating for Austin Place was published on 11 May 2026.
- Who runs Austin Place?
- Austin Place is run by Anchor Hanover Group. It runs 131 services in England, 30 of them in the South East.
- What is Austin Place's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 May 2026.
Contact
- Phone
- 01932 237900
- Address
- 72 Oatlands Drive, Weybridge, KT13 9JA Map (opens Google Maps)
Compare nearby
- G Mulberry Home Care Services Limited Good, 0.5 miles away
- O Atkins Care Services Limited Outstanding, 0.7 miles away
- G Walfinch Kingston & Weybridge Good, 0.8 miles away
- G Alpenbest South Good, 0.8 miles away
- G Yourlife (Walton-on-Thames) Good, 0.9 miles away