Elite Choice Home Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service was supporting 33 people.

Risks associated with people's health and care needs were assessed and staff were given clear guidance and direction on how to manage identified risks so that people could be kept safe from harm.

People received their medicines on time and as prescribed. Medicine management systems in place supported this.

The service currently had appropriate staff availability to support people safely. Each staff had been checked and verified to ensure that they were safe and suitable to work with vulnerable adults.

People were supported to maintain a healthy and balanced diet where this was an identified need. Where required the service helped people to access appropriate health and social care services to promote and maintain a healthy lifestyle.

Staff were regularly supported and trained so that they could effectively carry out their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us that care staff were kind and caring. We were also told that staff knew people well and supported them in a person centred and individual way which was responsive to their needs.

Care plans were person centred and detailed every aspect of each person's care and support needs and the ways in which people wanted to be supported with these.

People and their relatives knew who to speak with if they had any concerns or complaints to raise and were confident these would be addressed and resolved appropriately.

The registered manager and the management team had implemented several checks and audits to monitor and oversee the quality of care people received. This enabled the service to learn, develop and improve the quality of care provided.