Rainbow Trust Offices at Church Farm

At the time of this inspection 52 children were being supported under the regulated activity. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. A further 20 families were receiving support outside of the regulated activity.

Staff felt there was enough time to give families the support they needed. Staff prioritised families according to the needs of the children and closed cases when support was no longer needed.

The service did not administer any medicines or offer this kind of support to people. However, during the pandemic staff collected and delivered medicines for families who had members that needed to shield due to being clinically vulnerable.

Staff had good access to personal protective equipment and protocols and risk assessments were in place to maintain the safety of those being supported and the staff. Staff were part of a regular testing programme and would test before each family visit if requested. Families told us staff had followed the infection control measures the service had put in place in order to minimise the risk during support visits.

The service promoted a positive culture. Staff were passionate about the role they had supporting families and took pride from the difference they made. Staff told us the registered manager was approachable and available and supported them well.

Quality assurance systems were in place to monitor the quality of service being delivered. Families and professionals had the opportunity to give feedback on the service which enabled them to review the service offered. Staff were able to be part of team meetings and monthly supervisions.

The staff and management had worked creatively to meet people's needs and continue their support during the pandemic. From August they implemented digital support to reach families when visiting them in person was not possible. The service worked collaboratively with different professionals in order to maximise outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk