Care Nexus

●Risks to people had been identified and assessed, which provided information to staff on how to reduce these risks to keep people safe.

●People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

●People and relatives received support from staff who were kind and caring. People's needs were met and their privacy and dignity was respected. Their independence was promoted by staff.

●Care plans were person centred and people were supported to maintain their nutrition and hydration. They were supported to see health professionals and were prompted to take their medicines from staff who were trained. Any complaints or concerns people had were investigated by the provider.

●Staff were supported and told us they had received training and development for their roles. Staff were recruited safely and received an induction prior to starting work.

●The provider had quality assurance systems to ensure the service was operating effectively. The registered manager was committed to developing the service and making improvements when required. They learned lessons when things had gone wrong to minimise re-occurrence.