Roses Homecare Ltd

Not everyone using Roses Homecare Ltd receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

One person said they had experienced some missed care visits. However, most people said they felt safe because the same staff support them and staff were on time, did not rush them and managed risks. Staff supported people with their medicines safely.

People said that staff had the skills and experience to support them as per their care plan. Staff asked people's consent before starting work. Where required, staff supported people to access various healthcare services. Staff supported people who needed assistance with drinks and meals.

People thought staff were caring, friendly and kind and treated them well. People were involved in their care planning and reviews to decide how they wanted to be supported and what care they needed. People told us staff were gentle and supported their privacy while encouraging them to do what they could for themselves. People told us they liked that staff would sit and talk to them and listen.

People and their relatives felt confident to raise a complaint if needed. Most people did not have any complaints, and those that did were satisfied they were resolved. People told us staff knew their likes and dislikes well and respected them.

People found the staff and management team approachable and most people gave positive feedback. One person told us, "The service is run well as the proprietor is very caring and knows the principle of caring for elderly people." Other people told us they had regular contact with the registered manager and office staff who asked their views of the care.

People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible; the policies and systems in the service supported this practice.