Body&Soul Assistance, Admin.
- Home care
- Dementia care
- Registered since 2015
- Ilkley, Bradford, Yorkshire and the Humber
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Requires improvement to Inadequate.
2 months
since the latest rating was published.
The only one
rated Inadequate home care service in Bradford, out of 72 with a rating.
Body&Soul Assistance, Admin.: inspection record
Rated Inadequate in August 2026, down from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: S & S Home Care Limited (Good, 2.1 miles away) and Ladies In Waiting (Good, 2.5 miles away).
Nearest home care services:
- G S & S Home Care Limited Good, 2.1 miles away
- G Ladies In Waiting Good, 2.5 miles away
- G Carers and Companions Ltd Good, 2.5 miles away
- G Abbeyfield Grove House - DCA Good, 2.6 miles away
- G Dignicare Good, 2.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 August 2026 (assessment visit 19 June 2026). Quoted under the Open Government Licence.
Dates of assessment: 24 June 2026 to 9 July 2026. Body and Soul Assistance is a domiciliary care agency, providing care and support for people living in their own homes. At the time of our assessment the service was supporting 1 person with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe Inadequate
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
We carried out this assessment to check the provider had made the required improvements after our last assessment of the service.
The oversight of the service was not safe or effective. The required audits and routine checks were not in place. There were no detailed care plans or risk assessments to support the safe delivery of care. Recruitment was not safely managed and there was ineffective monitoring of staff training and compliance. Medicines were not managed safely. The provider demonstrated a lack of understanding of the requirements of their role, which meant the service was not well run and managed.
People’s needs were assessed before they started to use the service. However, this information was not translated into accessible care plans for staff. Monitoring of complex health care needs, including catheter care and skin integrity, were not in place and there was insufficient guidance for staff on how to support people safely.
People were supported by a consistent and dedicated staff team, who were kind and caring and knew people well. Whilst records did not evidence individualised support, staff embraced the principles of person-centred care and promoted people’s rights, choices and independence.
The provider was previously in breach of legal regulation in relation to good governance and safe recruitment. At this assessment the previous breaches had not been met, and we found additional breaches in relation to staff training and fit and proper persons at both provider and registered manager level.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant people were not safe and were at risk of avoidable harm.
The provider was in breach of legal regulations in relation to staffing and fit and proper persons employed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has stayed the same. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question inadequate. At this assessment the rating has stayed the same. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The provider was in breach of legal regulations in relation to good governance and fit and proper persons at provider and registered manager level.
Questions to ask the service
- Safe was rated Inadequate on 26 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 26 August 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 26 August 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Inadequate on 26 August 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Penelope Roberts
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Physical Disability, Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 8 March 2024. Latest assessment published 26 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Body & Soul Assistance Limited
- Ownership type
- Organisation
- Companies House number
- 05892992 (opens Companies House)
Getting help from City of Bradford Metropolitan District Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Bradford Metropolitan District Council
- Ask for a care needs assessment
- Phone: 01274 435400, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Bradford Metropolitan District Council
Checked on the council's website, November 2026.
Common questions
- Does Body&Soul Assistance, Admin. provide nursing care?
- The Care Quality Commission's register does not list nursing care for Body&Soul Assistance, Admin..
- When was Body&Soul Assistance, Admin. last inspected?
- The Care Quality Commission's latest rating for Body&Soul Assistance, Admin. was published on 26 August 2026.
- Who runs Body&Soul Assistance, Admin.?
- Body&Soul Assistance, Admin. is run by Body & Soul Assistance Limited.
- What is Body&Soul Assistance, Admin.'s CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 26 August 2026.
Contact
- Phone
- 07976 684386
- Address
- 58 Storiths Court, Addingham, Ilkley, LS29 0NZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: S & S Home Care Limited (Good, 2.1 miles away) and Ladies In Waiting (Good, 2.5 miles away).
Nearest home care services:
- G S & S Home Care Limited Good, 2.1 miles away
- G Ladies In Waiting Good, 2.5 miles away
- G Carers and Companions Ltd Good, 2.5 miles away
- G Abbeyfield Grove House - DCA Good, 2.6 miles away
- G Dignicare Good, 2.8 miles away