Bluebird Care (Oldham)

As part of the assessment, we spoke with people who used the service and their relatives, staff,leaders and reviewed records in relation to people’s support.Feedback from people, relatives and staff included positive comments about the support they received.

People were provided with safe care and were supported to have maximum choice and control of their lives.The provider’s systems effectively analysed incidents and supported reflection on the quality of care and support provided.

Staff were recruited safely and received the training and support they needed to perform their role.Staff were deployed effectively to consistently meet people’s needs and in their best interests;the policies and systems in the service supported this practice. Staff carried out risk assessments and regularly reviewed these.

People received person-centred care. Staff respected people’s privacy and dignity and supported people to maintain their independence.Care and treatment were based on current best practice and delivered in a coordinated way with involvement from relevant organisations.

There was an open and transparent culture within the service with a clear focus on providing good care. People and those important to them were involved in planning their care, where possible. The provider fostered a learning culture and people could raise concerns. Leaders investigated incidents thoroughly.

The provider had effective quality assurance and governance arrangements, ensuring consistent oversight and good standards of care. Concerns and complaints were managed appropriately. The registered manager reviewed feedback for trends and shared learning across the team to improve service delivery.