Care Herts Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and relatives were happy with the service. They told us staff always visited at the agreed times and on the rare occasion when they were delayed they informed people. People felt safe and told us staff knew what risks were involved when supporting them. Staff managed people's medicines safely when it was required.

Staff received training and were aware of their responsibilities to report any concerns internally and if needed externally to local safeguarding authorities.

People were complimentary about staff. They told us they were kind and caring. People felt listened and involved in their care.

Staff knew people well and were aware of people's abilities, the help they needed, and the risks involved when delivering care and support.

People's needs were assessed prior of them using the service and care plans were detailed with the support they needed at each visit.

Staff felt supported and well trained to follow best practice when supporting people. They complimented the registered manager for running a service responsive to people's needs but also supporting and enabling staff to provide the best possible care for people.

The registered manager was fully involved in the care delivery and this meant that they were knowledgeable about people's needs, received regular feedback about the service from people and they monitored staff practices.

There were quality assurance processes in place including audits, surveys and regular spot checks on staff to ensure the quality of the service provided was improved when needed.

The registered manager organised events for all the people who used their service throughout the year to give people more opportunities to interact and prevent social isolation. This support was extended more to people who had no nearby family to visit them regularly.