Home Instead Senior Care
- Home care
- Registered since 2013
- Welwyn Garden City, Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
151 of 188
rated home care services in Hertfordshire are rated Good, like this one.
Home Instead Senior Care: inspection record
Rated Good in January 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Care Herts Limited Good, less than 0.1 miles away
- G Hartwig Care (Hertfordshire) Good, less than 0.1 miles away
- O Right at Home Welwyn, Hatfield & St Albans Outstanding, less than 0.1 miles away
- G Jubilee Domiciliary Care Agency Good, 0.3 miles away
- G Goldleaf Homecare Herts Ltd Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 23 January 2020. Quoted under the Open Government Licence.
Home Instead Senior Care is a domiciliary (home care) agency. It provides personal care to people living in their own houses and flats. Not everyone using Home Instead Senior Care received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 34 people receiving the regulated activity of personal care at the time of the inspection.
What inspectors found
People told us they felt safe. Staff received training in safeguarding and knew how to report their concerns both internally and externally. Risks were managed appropriately. Staff were provided with regular guidance and support from the management team.
Read the rest of CQC's summary
Staff were recruited safely and there were enough staff to meet people's needs. Staff received regular training and were positive about their induction to the service.
People were supported to manage their medicines appropriately. Any health needs were clearly identified in people's care plans. Staff ensured that people were supported to access health services, where required.
People and relatives told us that staff were caring. People received care in a way which promoted their dignity and encouraged independence.
Care plans were developed when people started using the service and were personalised. People told us that staff were responsive to their needs and supporting them in the way they wanted.
The provider had implemented a range of effective audits and governance systems to check the quality and safety of the care people received. The registered manager and wider management team monitored the completion of tasks daily. This allowed for the effective monitoring of patterns and trends and for learning to take place.
Rating at Last Inspection At our last inspection, the service was rated Good (published 21 June 2017)
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nicola Hollis
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 23 January 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Simms Care Services LimitedBrand: Home Instead
- Ownership type
- Organisation
- Companies House number
- 07502074 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Senior Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Senior Care.
- When was Home Instead Senior Care last inspected?
- The Care Quality Commission's latest rating for Home Instead Senior Care was published on 23 January 2020.
- Who runs Home Instead Senior Care?
- Home Instead Senior Care is run by Simms Care Services Limited.
- What is Home Instead Senior Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 January 2020.
Contact
- Phone
- 01707 240650
- Address
- Weltech Business Centre, Ridgeway, Welwyn Garden City, AL7 2AA Map (opens Google Maps)
Compare nearby
- G Care Herts Limited Good, less than 0.1 miles away
- G Hartwig Care (Hertfordshire) Good, less than 0.1 miles away
- O Right at Home Welwyn, Hatfield & St Albans Outstanding, less than 0.1 miles away
- G Jubilee Domiciliary Care Agency Good, 0.3 miles away
- G Goldleaf Homecare Herts Ltd Good, 0.5 miles away