Housing 21 - Dairy View
- Home care
- Dementia care
- Registered since 2016
- Royal Wootton Bassett, Wiltshire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2017.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
89 of 98
rated home care services in Wiltshire are rated Good, like this one.
Housing 21 - Dairy View: inspection record
Rated Good in April 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Merit Healthcare Ltd Good, 0.5 miles away
- G Honeysuckle Home Care Limited Good, 0.6 miles away
- RI Angels Care At Home Ltd Requires improvement, 0.8 miles away
- G Carestream Home Care LLP Good, 0.8 miles away
- – Fresh Springs Care Limited Not yet rated, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 1 April 2021. Quoted under the Open Government Licence.
Housing 21 - Dairy View is a domiciliary care service and extra care housing providing care to people in their own homes. People using the service lived in their own flats within one large purpose-built building over four floors. The service had communal lounge and cafe areas downstairs, a shared main access and a lift to access the upper floors. The service was supporting 17 people at the time of the inspection. 45 people in total were living in the building.
What inspectors found
People told us they felt safe with the staff who supported them and had no concerns. Risks to people's personal safety had been assessed and plans were in place to minimise these risks.
Read the rest of CQC's summary
People told us there were sufficient staff to meet their needs and safe recruitment practices had been followed.
The service was clean and tidy. There was good availability of Personal Protective Equipment and information on correct infection control measures was displayed.
People, their relatives and staff spoke positively about the supportive management team and said they were approachable and available when needed.
Quality assurance systems were in place to monitor the quality of service being delivered and the running of the service. People had the opportunity to provide feedback on the service they received.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 1 April 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Housing 21Brand: Housing & Care 21
- Ownership type
- Organisation
- Companies House number
- IP16791R (opens Companies House)
Housing 21 runs 48 services in England, 4 of them in the South West. 45 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Housing 21
- O Housing 21 - Dovecote Meadow Outstanding. Home care, Sunderland, North East
- O Housing 21 - Knaves Court Outstanding. Home care, Walsall, West Midlands
- O Housing 21 - Oak House Outstanding. Home care, Suffolk, East of England
- O Housing 21 - Oakley Gardens Outstanding. Home care, Sandwell, West Midlands
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Housing 21 - Dairy View provide nursing care?
- The Care Quality Commission's register does not list nursing care for Housing 21 - Dairy View.
- When was Housing 21 - Dairy View last inspected?
- The Care Quality Commission's latest rating for Housing 21 - Dairy View was published on 1 April 2021.
- Who runs Housing 21 - Dairy View?
- Housing 21 - Dairy View is run by Housing 21. It runs 48 services in England, 4 of them in the South West.
- What is Housing 21 - Dairy View's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 April 2021.
Contact
- Phone
- 0370 192 4226
- Address
- Management Office, Dairy View, Royal Wootton Bassett, Swindon, SN4 7FU Map (opens Google Maps)
Compare nearby
- G Merit Healthcare Ltd Good, 0.5 miles away
- G Honeysuckle Home Care Limited Good, 0.6 miles away
- RI Angels Care At Home Ltd Requires improvement, 0.8 miles away
- G Carestream Home Care LLP Good, 0.8 miles away
- – Fresh Springs Care Limited Not yet rated, 0.8 miles away