Fanshawe Avenue

What inspectors found

From the Care Quality Commission's assessment published 2 September 2024 (assessment visit 25 June 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   Systems were in place to protect people from the risk of abuse. Staff had undertaken training about safeguarding adults and understood their responsibility for reporting allegations of abuse. Risk assessments set out how to protect people from harm and people were involved in developing these assessments. Staff were punctual and stayed for the full amount of time required. Robust staff recruitment practices were in place.

2. Effective

   GGood Good

   People were able to consent to the care they received. People's needs were assessed by the provider before the provision of care. However, this assessment process did not always cover needs related to equality and diversity. We discussed this with the provider. They told us they would ensure equality and diversity would be covered in future assessments of people’s needs.

3. Caring

   GGood Good

   People told us staff were caring and that their independence, choice and control was promoted. Systems backed up this person-centred approach. Staff understood the importance of supporting people in a caring way and were able to explain how they did this.

4. Responsive

   GGood Good

   People told us they received person-centred support. Staff told us they felt supported by the provider, for example through supervision and team meetings. Staff understood and promoted people’s rights.

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