Springwood Healthcare Services Ltd

About the service: • Springwood Healthcare Services Ltd is a domiciliary care agency. It provides personal care to people living in their own homes in the community, so that they can live as independently as possible. • At the time of the inspection, the service was supporting 20 people with the regulated activity.

People's experience of using this service: • People and their relatives told us that the service met their needs and was safe. Comments included, "I feel safe because my needs are being taken care of" and "I can leave my mum with them for her care." • Risks were assessed and reviewed. Staff understood the risks to people's health and wellbeing. • The registered manager and staff were clear on their responsibilities to safeguard people. • Medicines were managed and administered safely. • People and relatives commented on staff kindness and said they were respectful. • People told us there were sufficient staff to meet their needs. Records showed enough staff were available to support people safely. • Staff understood their roles and were supported to further develop their skills and knowledge. • The provider had a process in place to enable them to respond to people's concerns, investigate them and take action to address the concerns. • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. • There were emergency backup systems in place to allow care to continue at all times. • Audit systems were in place to improve quality. • Further information is in the detailed findings below.