Complesso Healthcare Solutions
- Home care
- Dementia care
- Registered since 2016
- Central Wolverhampton, Wolverhampton, West Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
Rated Good at every inspection since 2017.
12 months
since the latest rating was published.
73%
of rated home care services in Wolverhampton are Good or Outstanding (82% across the West Midlands, 88% across England).
Complesso Healthcare Solutions: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Britannia Social Care HQ (Good, 0.2 miles away) and Prospect Tree Health Care (Midlands) Ltd (Good, 0.2 miles away).
Nearest home care services:
- – Elakay Home Care Ltd Not yet rated, 0.2 miles away
- – GSS Healthcare Ltd Not yet rated, 0.2 miles away
- G Britannia Social Care HQ Good, 0.2 miles away
- G Prospect Tree Health Care (Midlands) Ltd Good, 0.2 miles away
- G Lonsdale Midlands DCA Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 October 2025 (assessment visit 1 October 2025). Quoted under the Open Government Licence.
Date of assessment: 07 May 2025 to 22 May 2025. This responsive inspection was carried out following a review of concerns received about the service. Complesso Healthcare Solutions provides personal care to people living in their own homes. At the time of our assessment there were 13people in receipt of a regulated activity. Some people supported by Complesso Healthcare Solutions have a learning disability and/or Autism, or a physical disability.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Risk management plans were not always in place where needed and records relating to the administration of medicines were not always clear. Although people did receive their medicines as prescribed. People’s capacity to make specific decisions about their care and support had not always been assessed and recorded accurately, and some language used in people’s care records lacked dignity.
People’s care was planned around their individual needs and staff knew them well. There were enough staff to meet people’s needs safely and the provider’s recruitment processes were safe. Staff knew how to identify concerns relating to people’s safety and the provider had well established systems in place to respond to any concerns.
The staff team worked in partnership with relevant professionals to ensure people received care that met their needs, and staff provided care in a way that promoted independence and individual choice. There were systems in place to review and respond to complaints and staff told us they felt supported in their roles.
Governance and oversight were provided by a management team who knew people well and understood their needs. The registered managers and providers were responsive to feedback and were committed to maintaining a positive learning culture.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Supported Living | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good | |
| Homecare | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Karen Mills
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, People with an eating disorder, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 28 August 2019. Latest assessment published 20 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Complesso Ltd
- Ownership type
- Organisation
- Companies House number
- 09878552 (opens Companies House)
Getting help from City of Wolverhampton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wolverhampton Council
- Ask for a care needs assessment
- Phone: 01902 551199, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Wolverhampton Council
Checked on the council's website, November 2026.
Common questions
- Does Complesso Healthcare Solutions provide nursing care?
- The Care Quality Commission's register does not list nursing care for Complesso Healthcare Solutions.
- When was Complesso Healthcare Solutions last inspected?
- The Care Quality Commission's latest rating for Complesso Healthcare Solutions was published on 20 October 2025.
- Who runs Complesso Healthcare Solutions?
- Complesso Healthcare Solutions is run by Complesso Ltd.
- What is Complesso Healthcare Solutions's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07496 363510
- Address
- Suite 8 The Boot Factory, 22 Cleveland Road, Wolverhampton, WV2 1BH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Britannia Social Care HQ (Good, 0.2 miles away) and Prospect Tree Health Care (Midlands) Ltd (Good, 0.2 miles away).
Nearest home care services:
- – Elakay Home Care Ltd Not yet rated, 0.2 miles away
- – GSS Healthcare Ltd Not yet rated, 0.2 miles away
- G Britannia Social Care HQ Good, 0.2 miles away
- G Prospect Tree Health Care (Midlands) Ltd Good, 0.2 miles away
- G Lonsdale Midlands DCA Good, 0.2 miles away