Loxley Park Assisted Living Residency

The service demonstrated an effective and distinctive caring culture, where staff consistently went above and beyond to treat people with kindness, compassion, dignity and respect. Care plans were personalised, reflective of people’s individual lives, aspirations and strengths, and actively promoted independence. People’s voices were not only heard but were central to every aspect of care delivery and decision-making, ensuring care was truly person-led. The service’s strong and meaningful links with the local community significantly enhanced people’s quality of life, reduced social isolation and enabled people to remain actively engaged in activities that mattered to them.

We found the service delivered consistently outstanding, person-centred care. A strong, open and learning-focused safety culture was deeply embedded throughout the service, supported by robust and effective systems for reporting, analysing and learning from incidents. Risks were managed in a proportionate and person-centred way, with staff confidently supporting positive risk-taking to maximise independence while maintaining people’s safety.

People benefited from a highly skilled, stable and well-supported staff team. Recruitment, induction and ongoing development processes were strong and highly effective, ensuring staff had the skills and confidence to deliver outstanding care. Staffing levels were consistently sufficient to ensure care calls were delivered on time and by familiar staff, resulting in strong continuity, trusted relationships and consistently high standards of care.

Governance and oversight arrangements were robust, proactive and fully embedded, providing strong assurance of quality and safety. Leaders worked collaboratively and seamlessly with health and social care professionals, resulting in outstanding outcomes for people and smooth, well-coordinated transitions between services.