Finch Support Services Ltd

Finch Support Services provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 23 people were receiving personal care.

There were safeguarding adults' procedures in place and the registered manager and staff had a clear understanding of these procedures. Risks to people had been assessed to ensure their needs were safely met. Robust recruitment checks took place before staff started work and there were enough staff to meet people's care and support needs. People received support from staff, where required, to take their medicines safely. Staff had received training on COVID 19 and the use of personal protective equipment (PPE). The service had business continuity and contingency plans in place that made provisions for safe care in the event of an emergency.

People's needs were assessed before they started using the service and care plans were in place to ensure staff could support them safely. Staff received training and support relevant to people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.