P & E Care Limited

Staff sought people's consent when offering them support. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider worked with other agencies to ensure people received effective, high quality care. Staff were aware to report any incidents and accidents which occurred. The provider reviewed incident and accident records for any learning and to reduce the risk of repeat occurrence.

People's needs were assessed before they started using the service. They were involved in the development of their care plans, which reflected their individual needs and preferences. Staff treated people with care and consideration. People were involved in making decisions about the support they received. Staff treated people with dignity and respected their privacy.

People knew how to complain and expressed confidence that any issues they raised would be addressed by the provider. Staff supported people to take part in activities, to reduce the risk of social isolation. The registered manager demonstrated a good understanding of the responsibilities of their role. Staff spoke positively about the support they received from the provider and registered manager. They told us they worked well as a team and were well supported by the registered manager.

The provider had systems in place for monitoring the quality and safety of the service. People's feedback

was sought through regular conversations with the registered manager and an annual survey. The outcome of the most recent survey showed that people experienced positive outcomes from the support they received.