Care Direct UK
Home care, Bromley
Good
Rated on
Rating from the Care Quality Commission.
Care Direct UK: inspection record
Rated Good in February 2018.
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Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2016. Rated Good in 2016 and February 2018.
It has been rated Good at every inspection since 2016. The latest rating was published about 9 years ago.
How it compares locally
- One of 42 Good home care services in Bromley, out of 50 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 2 February 2018. Quoted under the Open Government Licence.
This inspection took place on 14 December 2017 and 8 January 2018. We gave the provider two days' notice of the inspection as we needed to make sure the manager and staff would be available at the location. At our last inspection of the service on 15 January 2016 the service was rated Good. At this inspection we found the service remained Good and they demonstrated they continued to meet the regulations and fundamental standards.
This service is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service mainly to older adults. Not everyone using Care Direct UK receives the regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. Care Direct UK is an independent care agency providing personal care and domestic support to people living in their own homes. At the time of our inspection there were approximately 186 people using the service.
Read the full summary
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Medicines were managed and administered safely. There were safeguarding policies and procedures in place and staff knew what actions to take to protect people from harm. Risks were assessed, managed and reviewed regularly to ensure people's needs were safely met. Appropriate recruitment checks took place before staff started work and there were enough staff to meet people's needs. There were systems in place to ensure people were protected from the risk of infections.
Assessments of people's care and support needs were conducted. Staff completed an induction when they started work and received appropriate training. Staff were aware of the importance of seeking consent and demonstrated good knowledge of the Mental Capacity Act 2005. There were arrangements in place to comply with the Mental Capacity Act 2005. People were supported to meet their nutritional needs where appropriate and people were supported to access health and social care professionals when required.
People told us staff were caring, respectful and polite. People were consulted about their care and support needs and were provided with information about the service that met their needs. People received personalised care that met their diverse needs. People knew about the provider's complaints procedure.
There were systems in place to monitor the quality of the service provided. The provider took into account the views of people using the service. Staff said they received good support from the registered manager and office staff. There was an out of hours on call system in operation that ensured management support and advice was always available. The service worked with external organisations to meet people's needs.
The five questions we ask about services and what we found
Questions to ask the service
- The last rating is 9 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 24 Anerley Business Centre, Anerley Town Hall, London, SE20 8BD |
|---|---|
| Neighbourhood | Penge, Bromley |
| Phone | 020 8676 5606 |
| Registered manager | Nkoyo Edeke |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 2 February 2018 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Care Direct UK Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06808844 (opens Companies House) |
Care Direct UK Limited runs 2 services in London. 2 are rated Good or Outstanding.
Other services run by Care Direct UK Limited
- G David House Care home, SuttonGood
Nearest alternatives
- – Anerley Business Centre Home care, less than 0.1 miles awayNot yet rated
- G Darethealthcare UK Limited Home care, less than 0.1 miles awayGood
- G Finch Support Services Ltd Home care, less than 0.1 miles awayGood
- G P & E Care Limited Home care, less than 0.1 miles awayGood
- – Pink Care Solutions Ltd Home care, 0.6 miles awayNot yet rated
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Care Direct UK provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Direct UK.
- When was Care Direct UK last inspected?
- The Care Quality Commission's latest rating for Care Direct UK was published on 2 February 2018.
- Who runs Care Direct UK?
- Care Direct UK is run by Care Direct UK Limited. It runs 2 services in London.
- What is Care Direct UK's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 February 2018.