Majesty Healthcare Ltd

People's experience of using this service: The registered manager displayed a commitment to providing high quality person-centred care. However, they had not implemented effective management systems to achieve this. People told us they liked the registered manager but they felt their service was not always as reliable as they would like.

Despite some improvements management systems were not yet fully established or working effectively. The registered manager could not demonstrate the service was being managed with sufficient skill to consistently safeguard people and promote their wellbeing.

Risks had been mitigated to some extent because the registered manager also provided care hours. However, arrangements regarding the sale and transfer of the ownership and management of the service (which happened during our inspection) were poorly managed. This left people without a care service at very little notice and placed people at potential risk of harm.

The new owner had informed CQC of their intention to be the nominated individual and registered manager. They had updated the organisation's website but they were not displaying their CQC rating as legally required. They informed us they were not intending to provide a care service until they had recruited and trained staff appropriately.

We found breaches of the Care Quality Commission (Regulations) 2009 Regulation 18 (2)(g) and the Health the Social Care Act 2008 (Regulated Activities) 2014 (Regulation 20A). These related to a failure to keep CQC notified about significant events and to display their rating.

We are following this up with the new owner outside the inspection process.