Axcelence Limited

Axcelence Care is a supported living service providing personal care to people with learning disabilities or mental health needs. At the time of the inspection, 15 people were using the service. People lived across four supported living services in a residential area. Within the four services people had ensuite bedrooms, communal spaces and large gardens to access.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Systems had been established to safeguard people from the risk of abuse. Individual risks had been assessed, and people were protected from the risk of harm related to their individual support needs and the service had systems in place to prevent the spread of infection. Medicines were being managed in a safe manner. There were enough staff working at the service and pre-employment checks were carried out on prospective staff. The service recorded accidents and incidents to provide safe care and support.

Assessments were undertaken to determine people's needs before they moved into the service. Staff received training to support them in their roles. Staff were provided with ongoing support through supervisions and appraisals and received an induction to enable them to provide effective care and support. People's nutritional needs were met, and people were supported to choose their meals and go shopping for ingredients. People received care and support from relevant healthcare professionals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.