Compassionate Care Ltd

People's experience of the service and what we found: The service had effective systems to monitor quality and drive improvements . The provider was proactive in addressing concerns and where things had gone wrong. People told us they were supported by a regular staff team. The service had an effective system to monitor care delivery. Staff and people using the service told us they felt able to speak to the management team at any time. Staff felt supported by the new management team.

Care plans were personalised and contained sufficient detail to support people with any identified risks. The service raised safeguarding concerns appropriately and supported people throughout. Staff were recruited safely.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk