Paladins Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service was supporting 22 older and younger adults with the regulated activity of personal care at the time of this inspection.

People received kind and compassionate care from staff who had got to know them as individuals. People's care was tailored to meet their specific needs and preferences. Staff respected people's privacy and dignity, and supported people to stay as independent as possible. The registered manager involved people in their care planning and staff ensured that people were supported to make choices about their day to day care.

Staff had a good understanding of safeguarding and how to keep people safe. Risk assessments were completed to help mitigate any risk to people while they were being supported. There were enough staff to support people safely and staff were recruited robustly to ensure that they were fit for the job role. Staff members received training and supervision to ensure they could support people effectively. People were supported safely with their medicines. The registered manager reviewed any incidents and shared any lessons learned with the staff team.

People's needs were assessed before they began using the service. People were supported to eat a balanced diet depending on their support needs in this area. Staff supported people to live healthy lives and contacted health professionals if more support was needed. People were supported to access the community and take part in activities which met their preferences and interests. People had access to a complaints procedure and complaints were responded to appropriately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had developed a positive culture at the service. They were open and honest about improvements that needed to be made in areas such as call time monitoring, medicines management and

staff support. Plans were in place to rectify these issues. People and the staff team were regularly asked for feedback about the service. The registered manager linked and worked with other organisations to promote positive outcomes for people.