Care Just 4U

Staff worked within a positive culture of safety where concerns were identified, reported, investigated and lessons were learned. Staff felt confident to raise concerns and systems were in place to ensure this happened. People had experienced delays when receiving their care from an inconsistent team of staff. This however improved significantly during this assessment and people confirmed this had changed. There were sufficient numbers of staff available to provide care safely who had received adequate training, induction and ongoing supervision of their performance. However, some training had elapsed and some training at a higher level was required.

The provider had embedded a clear vision and set of values for the service which were reflected on and discussed with staff. Staff and people using the service felt able to speak up when needed and were confident their viewed would be heard and acted on. Staff were managed by capable and compassionate leaders who gave positive feedback about the registered manager and leaders in the service. The provider had systems in place to manage risks to people’s care and maintain oversight of the management of the organisation.