Battersea Place Retirement Village Limited

At the time of the inspection, out of the 104 occupied apartments, 15 people were receiving personal care.

We undertook this inspection to check the provider had improved how they documented their care plans after we had identified issues with the way they recorded after their last inspection.

The last overall rating for this service was Good. However, the key question, Is the service responsive was rated requires improvement [published 13 January 2020].

For this inspection, we reviewed all 22 quality statements related to the 3 key questions, Is the service safe, responsive and well-led? For those key questions not inspected, we used the ratings awarded at their last inspection to calculate the overall rating.

Based on the findings of this inspection, the overall rating remains good and the requires improvement rating for the responsive key question has been changed to good. This was because we found the care home had improved the quality of its care plans.

People were treated with kindness and compassion. The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were

protected and kept safe. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity. Staff understood and managed risks.

The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training to maintain high-quality care.

The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and support. The service worked to reduce health and care inequalities through training and feedback.

Staff managed medicines well and involved people in planning any changes. People were involved in decisions about their care. People were involved in planning their care and understood options around choosing to withdraw or not receive care.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement.