Heaton Lodge
Home care, Havering
Good
Rated on
Rating from the Care Quality Commission.
Heaton Lodge: inspection record
Rated Good in July 2019.
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Ratings published by the Care Quality Commission.
Rated Good in July 2019.
The latest rating was published about 7 years ago.
How it compares locally
- One of 59 Good home care services in Havering, out of 66 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 19 July 2019. Quoted under the Open Government Licence.
People using the service told us they felt safe. People were protected from the risk of abuse because staff had appropriate training and guidance had been followed. People's risks had been identified and managed appropriately. Staff had been recruited safely and there were sufficient numbers of skilled and experienced staff to meet people's needs. People's medicines were managed safely. Infection control procedures were followed.
Staff working in the service had received training and support to make sure they were competent. Care records demonstrated that when there had been changes in people's needs outside agencies had been involved to make sure they received the correct care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service did support this practice. People were supported to maintain a healthy diet.
Read the full summary
People were supported by staff that promoted independence, respected their dignity and maintained their privacy. Staff acted on people's needs and in accordance with their wishes. Where people needed specific support or care, this was delivered in accordance with people's needs. Staff demonstrated a good knowledge about people they were supporting. People were involved in decisions relating to the care they received.
People's needs were assessed, and care and treatment were planned and delivered in line with their care plan. People received care that was tailored to their individual needs, taking into account their preferences. Care plans contained information about each person's condition and were reviewed regularly. People were encouraged to pursue their hobbies and interests. People and their relatives felt confident their concerns would be taken seriously and would be addressed.
People, relatives and staff felt the service was managed well. There was an open and transparent culture. Quality assurance systems were in place to monitor the running of the service and the effectiveness of systems in place. Feedback was welcomed to drive continuous improvement within the service.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 17 Heaton Avenue, Romford, RM3 7HB |
|---|---|
| Neighbourhood | Harold Hill, Havering |
| Phone | 01708 941033 |
| Website | www.icsl.org.uk |
| Registered manager | Weston Kamudyariwa |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 19 July 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Independant Community Support Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09031495 (opens Companies House) |
Nearest alternatives
- – Blessday House Home care, 0.1 miles awayNo overall rating
- G Dedicated Life Care Home care, 0.2 miles awayGood
- G Outlook Care Home care, 0.4 miles awayGood
- – CapitalPro Agency Home care, 0.4 miles awayNot yet rated
- G 151 Chatteris Avenue Home care, 0.5 miles awayGood
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Heaton Lodge provide nursing care?
- The Care Quality Commission's register does not list nursing care for Heaton Lodge.
- When was Heaton Lodge last inspected?
- The Care Quality Commission's latest rating for Heaton Lodge was published on 19 July 2019.
- Who runs Heaton Lodge?
- Heaton Lodge is run by Independant Community Support Limited.
- What is Heaton Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 July 2019.