Caring Lane Limited
Home care, Greenwich
Good
Rated on
Rating from the Care Quality Commission.
Caring Lane Limited: inspection record
Rated Good in April 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2017. Rated Good in 2017 and April 2020.
It has been rated Good at every inspection since 2017. The latest rating was published about 7 years ago.
How it compares locally
- One of 33 Good home care services in Greenwich, out of 53 with a rating.
About the service
From the Care Quality Commission's inspection report published 3 April 2020. Quoted under the Open Government Licence.
Caring Lane Limited is a domiciliary care agency providing personal care and support to nine people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Improvement was required to ensure staff consistently received up to date training in areas relevant to their roles.
Risks to people had been assessed and staff had guidance to follow to help manage identified risks safely. People were protected from the risk of abuse, because staff received safeguarding training and knew the action to take to protect people if they suspected abuse had occurred. The service had enough staff available to meet people's needs. The provider followed safe recruitment practices. People's medicines were safely managed. Staff worked in ways which protected people from the risk of infection.
Read the full summary
People received an assessment before they started using the service, to help ensure their needs could be met. Staff were supported in their roles through regular supervision. People had access to range of healthcare services when needed and staff were available to support them to attend appointments if needed. They were supported to maintain a balanced diet. Staff treated people kindly. They respected people's privacy and treated them with dignity.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in the planning of their care. Staff involved them in decisions and they were supported in line with their preferences. The provider had a complaints procedure in place which gave guidance to people on how to raise a complaint. People knew how to complain and expressed confidence that any issues they raised would be addressed.
The registered manager understood the responsibilities of their role. Staff and people spoke positively about the registered manager and the working culture of the service. People's views were sought through the use of questionnaires and regular quality checks and their feedback showed they were happy with the support they received. The provider had systems in place to monitor the quality and safety of the service.
Questions to ask the service
- Effective was rated Requires improvement on 3 April 2020. Ask about staff training and how health appointments are arranged.
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Suite 1.47 Gunnery Works, 9 – 11 Gunnery Terrace, Cornwallis Road, London, SE18 6SW |
|---|---|
| Neighbourhood | Woolwich, Greenwich |
| Phone | 020 3489 7060 |
| Registered manager | Safia Mohamed |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 3 April 2020 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Caring Lane Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09906356 (opens Companies House) |
Nearest alternatives
- RI Avant-Garde Services Limited Home care, less than 0.1 miles awayRequires improvement
- G Bellastouch Ltd Home care, less than 0.1 miles awayGood
- – CarePlus Healthcare Services Home care, less than 0.1 miles awayNot yet rated
- RI Daryel Care Greenwich Home care, less than 0.1 miles awayRequires improvement
- – Franchesca Care Ltd Home care, less than 0.1 miles awayNot yet rated
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Caring Lane Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Caring Lane Limited.
- When was Caring Lane Limited last inspected?
- The Care Quality Commission's latest rating for Caring Lane Limited was published on 3 April 2020.
- Who runs Caring Lane Limited?
- Caring Lane Limited is run by Caring Lane Limited.
- What is Caring Lane Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 April 2020.