Tru Caring
- Home care
- Dementia care
- Registered since 2016
- Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
18 months
since the latest rating was published.
166 of 205
rated home care services in Hampshire are rated Good, like this one.
Tru Caring: inspection record
Rated Good in April 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G The Willows Domiciliary Care Ltd Good, 0.8 miles away
- G Lapis Domiciliary Care Good, 1.3 miles away
- – Acorns Health Care No overall rating, 2 miles away
- G Bluebird Care (Fareham) Good, 2.3 miles away
- – Blue Angel Care Limited Not yet rated, 2.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 April 2025 (assessment visit 14 January 2025). Quoted under the Open Government Licence.
Date of Assessment: 22 January to 7 February 2025. This was a responsive inspection of all 5 key questions triggered by our ongoing monitoring of the service. The service is a care at home service providing support to 60 older people living in their own homes. The provider had fostered a positive, person-centred ethos at the service, which focussed on delivering personalised care to people, in the local area where the service was based. The provider delivered safe and reliable care, which was organised around the needs of people and flexible when changes were needed. The registered manager was organised, competent and dedicated to their role. They had implemented effective governance systems and processes, where senior staff were delegated key tasks, specific to their skills and knowledge. There were sufficient numbers of staff in place, who received appropriate training and ongoing support in their role. People’s care was assessed and reviewed to ensure that it reflected their needs, promoted their independence and respected their choices. There were systems in place to protect people from the risks of suffering abuse and promote learning from incidents. Risks to people in relation to the delivery of care, medicines management and specific health conditions were assessed and reduced. This helped to ensure people and staff were kept safe from coming to harm. Staff were knowledgeable in their role and spoke positively about working for the provider. People told us that staff asked for their consent before delivering care and that they had formed positive and trusting relationships with staff.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Samirah Dean
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 18 October 2017. Latest assessment published 3 April 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Tru Caring Ltd
- Ownership type
- Organisation
- Companies House number
- 07539521 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Tru Caring provide nursing care?
- The Care Quality Commission's register does not list nursing care for Tru Caring.
- When was Tru Caring last inspected?
- The Care Quality Commission's latest rating for Tru Caring was published on 3 April 2025.
- Who runs Tru Caring?
- Tru Caring is run by Tru Caring Ltd.
- What is Tru Caring's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 April 2025.
Contact
- Phone
- 01489 808090
- Address
- Office 1 Merchants House, 6-8 High Street, Bishops Waltham, Southampton, SO32 1AA Map (opens Google Maps)
Compare nearby
- G The Willows Domiciliary Care Ltd Good, 0.8 miles away
- G Lapis Domiciliary Care Good, 1.3 miles away
- – Acorns Health Care No overall rating, 2 miles away
- G Bluebird Care (Fareham) Good, 2.3 miles away
- – Blue Angel Care Limited Not yet rated, 2.3 miles away