Bluebird Care (Fareham)

There were appropriate policies and systems in place to protect people from abuse. Staff were confident any concerns they raised to the registered manager would be dealt with appropriately. Staff demonstrated they had a good knowledge of people and how to mitigate potential risks to them. The provider had some processes in place to learn from incidents and accidents. However, this learning was not always clearly evidenced.

All staff received training in infection control and staff confirmed they were supplied with enough gloves and aprons to carry out their work safely. There were safe medicines administration systems in place and people received their medicines as prescribed. People, relatives and staff confirmed that staff attended calls and were reliable.

There were robust and comprehensive assessments process in place to ensure people's needs could be met. People's nutritional needs were managed well. People and their relatives had confidence in the ability of staff and felt they were well trained

People and their relatives were positive about the care and support received. There was a strong emphasis on continuity of care and people and their relatives told us how much they valued this. The service had carefully considered people's human rights and support to maintain their individuality and independence. People and their relatives told us their views were listened to and they were involved in their plan of care.

People had regular staff who they knew well and provided support in line with their preferences. The service ensured information was available in different formats. People and their relatives told us they were confident that any concerns would be dealt with and any changes needed would be made but had no complaints.

People and their relatives had confidence in the service and the care provided. There was a clear and supportive staffing structure and lines of responsibility and accountability. Governance was fully embedded

within the running of the service and the registered manager understood the importance of continuous development. People and their relatives told us they felt able to approach the registered manager or anyone from the office at any time. Staff told us they felt supported and valued by the registered manager and that they were encouraged to develop their skills and knowledge.