Kingfisher Care (Midlands) Ltd

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection 49 people were being supported with personal care.

People told us how good the service was and how much their lives had improved since Kingfisher Care had come into their lives. One comment we read was, 'Thank you for your excellent care and attention.'

Kingfisher Care (Midlands) Limited strived continuously to improve people's care and life experience liaising with health professionals and other organisations in the area. Proactively responding to people's physical and mental health well-being.

There were effective systems in place to manage the quality of the service and drive improvements. People's feedback was sought and acted upon and staff were valued and proud they worked for the company.

People were cared for safely and could be assured that staff had been checked for their suitability to work with them. People's medicines were administered safely, and people could rely on them being given at the times they needed them.

People were treated as individuals and were valued and respected. Staff ensured people's privacy and dignity was protected and spent time getting to know people. People described staff as caring with a good attitude. One person said, "Staff are cheerful and smiley and never rush me."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were well motivated and managed. People could be assured they were cared for by staff who had the training, skills and knowledge to provide effective and safe care.

People and staff were confident if they had a complaint they would be listened to and action taken to address the issue. The registered manager was open and honest and welcomed ideas to develop and improve the service.