Everyday Living Care Leicestershire

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported by a consistent group of staff who were considerate and kind. People had built strong bonds with the staff caring for them, and knew staff were interested in their well-being. Staff encouraged people to make their own choices. People and relatives told us staff were respectful and care was provided sensitively by staff, so people's dignity needs were met.

People were included in decisions about the care planned with them, which reflected their preferences, lifestyle choices and changing needs. This helped to ensure people's care was provided in ways which led to good outcomes for people. People confident if they made suggestions about their care they would be listened to. People benefited from receiving a service where learning was taken from any incidents, and systems were in place to manage any complaints.

Staff used their knowledge and skills to care for people, and to meet their assessed needs. People were supported by staff to access help from other health and social care professionals, so they would enjoy the best well-being possible. People's food and drink preferences were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff were complimentary about the way the service was managed, and how staff focused on people's needs. The registered manager and provider checked the quality of the care provided and worked with people, relatives and other organisations to drive through improvements to people's care.