Bluebird Care (Lewes)

People's experience of using this service:

We found areas of outstanding practice in the effectiveness of the care provided by Bluebird Care Lewes. The use of pioneering technology used in a person centred way ensured that people received outstandingly effective care that met their current and changing needs.

The provider had developed innovative and effective systems that promoted people's health, improved their independence and enabled them to live in their own home for as long as possible.

People were happy with the care they received, felt relaxed with staff and told us they were treated with kindness. They said they felt safe and well supported. One person told us, "Yes, they are lovely, they get me up safely and put me to bed safely. They are careful when getting me from bed to chair".

People's independence was promoted and told us their needs were met. They told us that they had a regular team of care staff who arrived on time and knew them well. A relative told us, "Overall, I am genuinely impressed, to keep [my relative] at home knowing they are wonderful carers is all we could wish for".

Sufficient staff were available to ensure people's wellbeing and safety was protected. A robust recruitment and selection process was also in place.

People felt they were offered choice in the way their care was delivered and that they had no concerns around their dignity and privacy in their own homes being respected. One person told us, "They make sure I have everything I need. They are polite, punctual and do their job well. They are respectful and keep the place tidy".

Staff had received training considered essential by the provider and feedback from people indicated that they knew the best way to care for people in line with their needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way

possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems of quality assurance to measure and monitor the standard of the service and drive improvement. These systems also supported people to stay safe by assessing and mitigating risks, ensuring that people were cared for in a person-centred way and that the provider learned from any mistakes.

People told us they thought the service was well managed and they received high quality care that met their needs and improved their wellbeing from dedicated and enthusiastic staff. One person told us, "I don't know what I'd do without them, they are marvellous".

For more details, please see the full report which is on the CQC website at www.cqc.org.uk