Rated Care Homes

Care Outlook (East Sussex)

G

Good

Rated on

Rating from the Care Quality Commission.

At a glance

  • 2 ratings

    Rated Good at every inspection since 2018.

  • 19 months

    since the latest rating was published.

  • 72 of 80

    rated home care services in East Sussex are rated Good, like this one.

Care Outlook (East Sussex): inspection record

Home care, East Sussex

Rated Good in March 2025.

Care Outlook (East Sussex): inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

  1. G
    Bluebird Care (Lewes) Good, 0.1 miles away
  2. G
    Apex Prime Care - Newhaven Good, 0.2 miles away
  3. G
    Caremark Lewes and Wealden North Good, 0.3 miles away
  4. G
    Care at Home Services (South East) Limited – Downlands Court Good, 1.4 miles away
  5. G
    Amaiva Homecare Services Good, 1.7 miles away

See all home care services in East Sussex

What inspectors found

From the Care Quality Commission's assessment published 25 March 2025 (assessment visit 13 February 2025). Quoted under the Open Government Licence.

Date of Assessment: 17 February 2025 to the 25 February 2025. Care Outlook is a domiciliary care service providing support to people in their own homes. The Care Quality Commission only regulates services providing personal care and not everyone supported was in receipt of personal care. The service supported 41 people, 27 of whom were in receipt of personal care. We undertook this full assessment to follow up on an incident involving risk. We needed to make sure that people were being supported safely. We did not find any concerns or ongoing risk at this assessment. The incident involving risk was isolated and had been managed appropriately. There was no ongoing risk and lessons learned had been shared with all staff. People were safeguarded from avoidable risk from staff who had been safely recruited and trained. Infection prevention and control was managed well and people were supported safely with their medicines. People’s needs were assessed before they were offered support from the service. Other health and social care professionals worked well with the service at all stages of people’s care journey. People were given choice and were supported with some decision making by loved ones and staff. Staff were kind and compassionate and people’s dignity was respected. People’s independence was encouraged by staff within the confines of safety. Staff welfare was protected by a caring and understanding management team. Care was delivered in a way that suited people’s individual routines and catering for their preferences, likes and dislikes. People had a voice and were confident to speak to managers and staff about any concerns they had. The service was well led. The registered manager was approachable and supported people and staff. They maintained oversight of the service through a process of auditing and monitoring. Staff had opportunities to speak up and raise issues and staff from different cultures were supported.

  • Safe Good
  • Effective Good
  • Caring Good
  • Responsive Good
  • Well-led Good
Read the rest of CQC's summary

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good.

    This is the first assessment for this service following a change in provider.

    This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    At our last assessment we rated this key question good. At this assessment the rating has remained good.

    This is the first assessment for this service following a change in provider. This key question has been rated good.

    This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

    At our last assessment we rated this key question good. At this assessment the rating has remained good.

    This is the first assessment for this service following a change in provider. This key question has been rated good.

    This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good.

    This is the first assessment for this service following a change in provider. This key question has been rated good.

    This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    At our last assessment we rated this key question good. At this assessment the rating has remained good.

    This is the first assessment for this service following a change in provider. This key question has been rated good.

    This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  1. Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  2. Ask how visit times are agreed and who covers when your usual carer is away.

Registration details

Registered manager
Tonie Breen
Registered with the CQC since
What it provides
Domiciliary care service
Who it supports
Older People, Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider
Care Outlook LtdBrand: Care Outlook
Ownership type
Organisation
Companies House number
05302971 (opens Companies House)

Care Outlook Ltd runs 10 services in England, 3 of them in the South East. 5 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 2 have no rating yet.

Other services run by Care Outlook Ltd

  1. G
    Care Outlook (Battersea) Good. Home care, Wandsworth, London
  2. G
    Care Outlook (Hackney) Good. Home care, Hackney, London
  3. G
    Care Outlook (Oxford) Good. Home care, Oxfordshire
  4. G
    Care Outlook (Twickenham)) Good. Home care, Richmond upon Thames, London

See all 10 services run by Care Outlook Ltd

Getting help from East Sussex County Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions
Does Care Outlook (East Sussex) provide nursing care?
The Care Quality Commission's register does not list nursing care for Care Outlook (East Sussex).
When was Care Outlook (East Sussex) last inspected?
The Care Quality Commission's latest rating for Care Outlook (East Sussex) was published on 25 March 2025.
Who runs Care Outlook (East Sussex)?
Care Outlook (East Sussex) is run by Care Outlook Ltd. It runs 10 services in England, 3 of them in the South East.
What is Care Outlook (East Sussex)'s CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 25 March 2025.

Contact

Phone
01733 731696
Address
Unit 21 and 22 Newhaven Enterprise Centre, Denton Island, Newhaven, BN9 9BA Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

  1. G
    Bluebird Care (Lewes) Good, 0.1 miles away
  2. G
    Apex Prime Care - Newhaven Good, 0.2 miles away
  3. G
    Caremark Lewes and Wealden North Good, 0.3 miles away
  4. G
    Care at Home Services (South East) Limited – Downlands Court Good, 1.4 miles away
  5. G
    Amaiva Homecare Services Good, 1.7 miles away

See all home care services in East Sussex