Apex Prime Care - Newhaven
- Home care
- Dementia care
- Registered since 2016
- East Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
72 of 80
rated home care services in East Sussex are rated Good, like this one.
Apex Prime Care - Newhaven: inspection record
Rated Good in December 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Bluebird Care (Lewes) Good, 0.1 miles away
- G Care Outlook (East Sussex) Good, 0.2 miles away
- G Caremark Lewes and Wealden North Good, 0.3 miles away
- G Care at Home Services (South East) Limited – Downlands Court Good, 1.4 miles away
- G Amaiva Homecare Services Good, 1.7 miles away
About the service
From the Care Quality Commission's inspection report published 2 December 2022. Quoted under the Open Government Licence.
Apex Prime Care - Newhaven is a domiciliary care service providing personal care to people in their own homes. The service provides support to older people, people with mental health conditions, people living with dementia and physical disabilities. At the time of our inspection there were 77 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People, staff and relatives were positive about the management of the service and felt involved and listened to by the registered manager. Some quality assurance processes were effective in identifying areas for improvement and showed actions taken as a result of issues identified. However other aspects of quality assurance such as risk assessments and documents relating to medicines required improvement. People received safe care and support from staff that knew them well. People and relatives we spoke to told us there were enough staff to support people. Staff understood how to keep people safe and how to raise concerns about people's safety. Risks to people were safely managed but some people's care plans needed more detailed guidance around risks.
Read the rest of CQC's summary
People were supported to receive their medicines by staff that had been trained to administer them. However, further consideration was needed to how people received their medicines that were taken on an as and when needed (PRN) basis.
Staff wore appropriate personal protective equipment (PPE) when supporting people and followed infection prevention and control procedures.
The culture of the service was person-centred, and people told us that staff supported them to increase their independence. Health professionals that regularly worked with the service were positive about staff's involvement and support of people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Well-led was rated Requires improvement on 2 December 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Sarah Stafford
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 2 December 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Apex Prime Care LtdBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 04296566 (opens Companies House)
Apex Prime Care Ltd runs 15 services in England, 12 of them in the South East. 11 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Apex Prime Care Ltd
- G Apex Prime Care - Brighton Good. Home care, Brighton and Hove
- G Apex Prime Care - Christchurch Good. Home care, Bournemouth, Christchurch and Poole, South West
- G Apex Prime Care - Dorchester Good. Home care, Dorset, South West
- G Apex Prime Care - Hampden Park Good. Home care, East Sussex
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Apex Prime Care - Newhaven provide nursing care?
- The Care Quality Commission's register does not list nursing care for Apex Prime Care - Newhaven.
- When was Apex Prime Care - Newhaven last inspected?
- The Care Quality Commission's latest rating for Apex Prime Care - Newhaven was published on 2 December 2022.
- Who runs Apex Prime Care - Newhaven?
- Apex Prime Care - Newhaven is run by Apex Prime Care Ltd. It runs 15 services in England, 12 of them in the South East.
- What is Apex Prime Care - Newhaven's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 December 2022.
Contact
- Phone
- 01323 407050
- Address
- 1-2 Newhaven Square, Newhaven, BN9 9QS Map (opens Google Maps)
Compare nearby
- G Bluebird Care (Lewes) Good, 0.1 miles away
- G Care Outlook (East Sussex) Good, 0.2 miles away
- G Caremark Lewes and Wealden North Good, 0.3 miles away
- G Care at Home Services (South East) Limited – Downlands Court Good, 1.4 miles away
- G Amaiva Homecare Services Good, 1.7 miles away