Nightingale Services

About the service: Kare Plus Milton Keynes and Bedford is a domiciliary care agency. It provides personal care to 9 people living in their own homes . People's experience of using this service: People told us they felt safe receiving care from the staff. Medication was administered safely and records kept were accurate. Risk assessments were in place to manage risks within people's lives. Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. People told us that staff arrived on time, and they received the consistent support they required. Staff were trained to support people effectively. Staff were supervised and felt confident in their roles. When required, people were supported by staff to prepare food. When required, people had support with healthcare arrangements. People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives. Staff treated people with kindness, dignity and respect and spent time getting to know them. People were supported in the least restrictive way possible. Care was completely personalised to each individual. People and their family were involved in their own care planning as much as was possible. A complaints system was in place and was used effectively. The manager was open and honest, and worked in partnership with outside agencies to improve people's support when required. Audits took place which were effective at finding fault, and appropriate actions were taken. The service had a registered manager in place, and staff felt well supported by them.