Routes Healthcare Tameside
- Home care
- Dementia care
- Registered since 2016
- Tameside, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
11 months
since the latest rating was published.
2 of 15
rated home care services in Tameside are rated Requires improvement, like this one.
Routes Healthcare Tameside: inspection record
Rated Requires improvement in November 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Head Office (Good, 0.4 miles away) and Shabach Health Care Ltd Tameside (Good, 1.4 miles away).
Nearest home care services:
- – Homecarers Manchester Not yet rated, less than 0.1 miles away
- – React HCP Ltd Not yet rated, less than 0.1 miles away
- G Head Office Good, 0.4 miles away
- G Shabach Health Care Ltd Tameside Good, 1.4 miles away
- G BoJo Care Services Ltd Good, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 November 2025 (assessment visit 11 August 2025). Quoted under the Open Government Licence.
The assessment began on 18 August and concluded on 11 September 2025.
We assessed 34 quality statements.
Routes Healthcare Tameside is a domiciliary care agency providing support to people living in their own home. Some of the people receiving support have complex needs and they require 24 hours care and support. At the time of the assessment there were 205 people receiving the regulated activity of personal care. This assessment was prompted by the concerns we received about the service.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
There was no registered manager at the time of the assessment. However, one of the managers had submitted their registration application to us and we were in the process of reviewing it.
This assessment included a visit to the provider’s office, telephone calls to relatives and people using the service, as well as speaking to staff. Overall, we spoke to 19 people, and 11 staff members including the Nominated Individual, service managers, office staff and support workers.
The provider and staff felt strongly about ensuring people receive good care. The provider was responsive to our feedback and already had an internal improvement plan where some of the shortfalls in care delivery were addressed.
During the assessment we were however not assured staff had adequate level of skills, knowledge, training and competencies to provide care and support to people. Both people and staff raised concerns in this area.
We found the provider was in breach of Regulation 18 Staffing and we had issued the provider with an action plan telling them how they must improve.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to staffing as we were not assured staff had the right skills, knowledge and competencies to provide care and support to people.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was consistent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question outstanding. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high quality ,person-centred care.
Questions to ask the service
- Safe was rated Requires improvement on 12 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 12 November 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 12 November 2025. Ask how staff protect dignity and how people are involved in decisions about their care.
- Well-led was rated Requires improvement on 12 November 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 25 November 2017. Latest assessment published 12 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Routes Healthcare (North) LimitedBrand: Routes Healthcare
- Ownership type
- Organisation
- Companies House number
- 06862372 (opens Companies House)
Routes Healthcare (North) Limited runs 10 services in England, 7 of them in the North West. 6 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Routes Healthcare (North) Limited
- G Routes Healthcare - Kirklees Good. Home care, Calderdale, Yorkshire and the Humber
- G Routes Healthcare Blackpool Good. Home care, Blackpool
- G Routes Healthcare Burnley Good. Home care, Lancashire
- G Routes Healthcare Preston Good. Home care, Lancashire
See all 10 services run by Routes Healthcare (North) Limited
Getting help from Tameside Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Tameside Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0161 342 5656, Monday to Wednesday 8.30am to 5pm, Thursday 8.30am to 4.30pm, Friday 8.30am to 4pm. Out-of-hours emergencies: 0161 342 2222
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Routes Healthcare Tameside provide nursing care?
- The Care Quality Commission's register does not list nursing care for Routes Healthcare Tameside.
- When was Routes Healthcare Tameside last inspected?
- The Care Quality Commission's latest rating for Routes Healthcare Tameside was published on 12 November 2025.
- Who runs Routes Healthcare Tameside?
- Routes Healthcare Tameside is run by Routes Healthcare (North) Limited. It runs 10 services in England, 7 of them in the North West.
- What is Routes Healthcare Tameside's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 November 2025.
Contact
- Phone
- 0161 359 5680
- Address
- Tameside Business Park, Unit B2.24, Windmill Lane, Denton, Manchester, M34 3QS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Head Office (Good, 0.4 miles away) and Shabach Health Care Ltd Tameside (Good, 1.4 miles away).
Nearest home care services:
- – Homecarers Manchester Not yet rated, less than 0.1 miles away
- – React HCP Ltd Not yet rated, less than 0.1 miles away
- G Head Office Good, 0.4 miles away
- G Shabach Health Care Ltd Tameside Good, 1.4 miles away
- G BoJo Care Services Ltd Good, 1.5 miles away