Home Instead Senior Care - Brighton, Hove and Shoreham office
- Home care
- Dementia care
- Registered since 2016
- Portslade-by-Sea, Brighton and Hove, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
32 of 37
rated home care services in Brighton and Hove are rated Good, like this one.
Home Instead Senior Care - Brighton, Hove and Shoreham office: inspection record
Rated Good in December 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 18 December 2019. Quoted under the Open Government Licence.
Home Instead Senior Care - Brighton, Hove and Shoreham, referred to as Home Instead in this report, is a domiciliary care agency registered to provide personal care to people living in their own homes. The service operates in Brighton and surrounding areas. Home Instead provides personal care to younger adults and older people including people living with dementia. On the day of the inspection 110 people were supported by the service out of whom 38 people received regulated activity of personal care.
Read the rest of CQC's summary
Not everyone using the service received personal care. The CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People told us that staff were 'excellent'. Staff had an excellent rapport with people and in-depth appreciation of people's needs this included their likes, dislikes, preferences and wishes. Staff were very responsive to people's care and support needs and provided care to people in a way that considered their life history and interests. Staff had an appreciation of people's abilities and encouraged people to participate in social events and outings so people could be an active part of the local community. People and relatives knew how to make a complaint if they needed to and felt confident it would be appropriately addressed. The management team saw complaints as way to improve the service further. The service remained caring and people and their relatives told us they were treated with the utmost respect. People were encouraged to live as dignified and as independently as possible. People's confidentiality was respected and people's details were kept secure.
Read the rest of CQC's summary
People continued to be supported safely. Staff were aware of the safety and well-being of people who used the service and kept people safe from avoidable harm. Safe recruitment processes were in place to ensure suitable staff were employed. Medicines were administered safely.
People's needs were assessed before their care commenced. Staff had the right skills and knowledge to carry out their roles effectively and were well-supported by the registered manager with supervisions and appraisals. The service supported people to manage their health conditions and maintain their wellbeing including good nutrition.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service remained well-led. People, relatives and staff spoke highly of the registered manager. Staff felt very well supported by the registered manager who was approachable and available for support and
guidance. Effective quality assurance systems had been established to monitor the quality of the service being delivered. The culture at the service put people at the heart of the service delivery, and the team demonstrated a strong person-centred ethos.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Katherine Fenton
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 18 December 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Brighton and Hove Care At Home LimitedBrand: Home Instead
- Ownership type
- Organisation
- Companies House number
- 09834366 (opens Companies House)
Getting help from Brighton and Hove City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Brighton and Hove City Council
- Ask for a care needs assessment
- Phone: 01273 29 55 55, Monday to Friday 9am to 1.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Brighton and Hove City Council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Senior Care - Brighton, Hove and Shoreham office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Senior Care - Brighton, Hove and Shoreham office.
- When was Home Instead Senior Care - Brighton, Hove and Shoreham office last inspected?
- The Care Quality Commission's latest rating for Home Instead Senior Care - Brighton, Hove and Shoreham office was published on 18 December 2019.
- Who runs Home Instead Senior Care - Brighton, Hove and Shoreham office?
- Home Instead Senior Care - Brighton, Hove and Shoreham office is run by Brighton and Hove Care At Home Limited.
- What is Home Instead Senior Care - Brighton, Hove and Shoreham office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 December 2019.
Contact
- Phone
- 01273 284090
- Address
- Unit 1E, Waterside House, Basin Road North, Portslade, Brighton, BN41 1UY Map (opens Google Maps)
Compare nearby
- – Breeze Homecare Not yet rated, 0.3 miles away
- G Compass Homecare Brighton and Hove Good, 0.3 miles away
- G Bluebird Care (Brighton & Hove) Good, 0.6 miles away
- RI Advantage Healthcare - South Coast Requires improvement, 0.7 miles away
- G DBAGZ SOLUTIONS LTD - BRIGHTON Good, 0.7 miles away