Compass Homecare Brighton and Hove

People's needs, and wishes were met by staff who knew them well. Staff found solutions to day to day problems to improve people's lives. This included coming up with inventive ways of enabling people to wear the clothing of their choice and be able to eat appetising meals, which still followed guidance in relation to the person's nutritional needs.

The service provided was bespoke to each person, this meant people received care and support that had been tailored to meet their care needs. People were supported safely, and risks regarding their care had been assessed. People were supported to have maximum choice and control of their lives. People told us they saw carers as being friends and reiterated that the care team were part of their lives. People told us staff showed respect for their dignity and privacy. We saw clear evidence of trusting, caring relationships in place, and a commitment to support people at difficult times in a caring and respectful manner.

People's views and feedback was sought and valued. People and their relatives were involved in the planning of care and any changes to the way care and support was delivered. Care plans were detailed. Care was delivered in ways that supported people's safety, health and welfare. People's needs, and choices were well documented and understood by staff. Individual communication needs were identified and recorded in care plans.

People's health was monitored, and referrals made to other agencies if any issues were noted. The service worked collaboratively with other health care teams to provide consistent care for people. When further training needs had been identified, this had been provided for staff to ensure they had the knowledge and understanding to meet a person's needs.

Specific guidance was in place regarding people's nutritional needs and medicine procedures were in place to ensure people received their medicines as prescribed.

Care and support was delivered in line with current legislation and evidence-based guidance with regular reviews being completed. A consistent staffing group meant staff knew people well and understood their needs and preferences. People were encouraged to continue hobbies and interests that were important to them and supported to maintain relationships with friends and family.

Staff spoke highly about Compass Homecare as an organisation. They told us they felt supported by the registered manager and provider and loved their job. There were enough staff to ensure people received the care and support they needed as staff were recruited to meet a person's care needs. Staff were safely recruited, well trained and supported by a dedicated team of office staff. There was also a 24 hour on call support.

The registered manager and staff placed emphasis on person centred high quality care. There was an open culture which was inclusive and valued people and their individuality. Staff were aware of their roles and responsibilities.

There was a comprehensive system of quality checks and internal audits to monitor care, documentation, safety and quality of the service provided.

The provider and registered manager attended forums and worked with local community groups and projects. This meant that best practice could be shared, and on-going learning was facilitated.