Willowbank Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene. Where they do we also consider any wider social care provided. At the time of the inspection 20 people were receiving support with personal care.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People continued to receive effective care. People were supported by staff that completed a thorough induction and ongoing training, which had been kept under review. People received help where required to ensure they had enough to eat and drink. People were supported to access health and social care professionals in a timely manner.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People, relatives and health and social care professionals said the staff were kind and caring. People

benefited from a small group of regular staff that had got to know them well. Staff spoke positively about their roles and their support of people.

People continued to receive a service that was responsive. People had been involved in developing a plan of care based on their preferences. This was continually kept under review. People were encouraged to live the life they wanted. People had access to activities based on their interests and hobbies.

The service was well led. Systems were in place to monitor the quality and safety of the service. People and staff were consulted, and their views of the service were listened to and acted upon.