HICA Homecare - Grimsby

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 291 people were receiving personal care.

Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. Quality monitoring systems allowed for the effective monitoring of the service by the provider, however action plans were not always revisited. We have made a recommendation about this.

Right Support: Medicines were being managed safely, individual and environmental risk assessments had been completed. Systems were in place to ensure allegations of abuse and incidents and accidents were managed. People told us they felt safe when receiving support from staff. Risks to people had been assessed. People accessed specialist health and social care support where appropriate.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff provided personalised care and support to promote people's wellbeing, enhance their quality of life and to achieve positive outcomes. People's communication needs were identified, and care plans detailed their preferred ways to communicate and make decisions.