Aspects Care - Grimsby

We observed people were comfortable in the company of the staff who supported them; interactions were positive and meaningful. People were encouraged and supported to be independent and to engage in tailored activities and pursue interests that were important to them. Staff spoke knowledgeably about how they ensured people received care that met their diverse needs, including protected characteristics.

Right Care Care plans reflected the underpinning principles of Right support, right care, right culture. People received responsive, person-centred care that met their individual needs. Staff observed people's privacy, dignity and confidentiality and treated them with respect. There were enough suitably trained, recruited and supervised staff to meet people's needs. Risks to people were regularly monitored and assessed and adapted where needed. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.

Right Culture A person-centred and inclusive culture was evident in the service. Staff worked well with each other and morale was good. Staff felt recognised and valued by the provider and management team. Complaints, concerns, accidents, incidents and safeguarding issues were appropriately reported, recorded and investigated. Effective governance frameworks were in place to underpin continual development of the

service and ensure people received good quality of care.