Calderdale Homecare Rochdale

People were supported to live healthy lives because they had access to professionals, a well-trained staff team and supported to take a nutritious diet. The service worked with other organisations to provide effective and consistent care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice

People were treated as individuals which helped protect their dignity. People's equality and diversity was respected by a caring staff team. People told us they felt well treated and supported.

People told us they felt able to raise any concerns. Activities were provided as part of people's care package and the service arranged free activities in the community for people to meet and socialise. Plans of care provided staff with necessary information to meet people's needs.

The registered manager and key staff knew people well. People who used the service, family members and staff said managers were available and approachable. People and staff were able to air their views about how the service was run. Regular audits of service provision helped maintain and improve standards.