Future Directions CIC

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Without exception everyone we spoke with was full of praise for the service and its staff. The service was driven by its five values: 'put people first, be transparent, go the extra mile, be creative, be adaptable'. Through our observations and discussions with people and staff we saw that the service truly put these values into action.

People were treated with dignity and respect in a way that valued them as individuals. People were helped to set goals and staff supported them to achieve their dreams and aspirations and lead full and meaningful lives. People were helped to be as independent as they could be.

Staff worked with people to put together care plans that were person centred and achieved their desired outcomes. People benefited from support from small, consistent staff teams.

People were kept safe through robust safeguarding strategies. Staff were well-trained and received regular supervision to monitor their progress and ensure their work reflected the values of the organisation.

Staff were highly motivated and proud to work for an organisation which valued and praised its staff. There was a strong and knowledgeable management team who led by example and who were committed to continually monitoring and developing the service. The management team were passionate about the service. The service was forward thinking and innovative and worked creatively with outside organisations to promote the well-being of people with learning disabilities, autism, mental health needs, dementia and

an acquired brain injury.