Excel Care (UK) Ltd
- Home care
- Registered since 2012
- Moston, Manchester, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
43 of 50
rated home care services in Manchester are rated Good, like this one.
Excel Care (UK) Ltd: inspection record
Rated Good in October 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Pro Support Not enough evidence to rate, less than 0.1 miles away
- O Future Directions CIC Outstanding, 0.7 miles away
- – Oldham Shared Lives Not yet rated, 0.8 miles away
- – Blossom Care and Support Ltd Not yet rated, 0.8 miles away
- RI BlueCross Life Care Requires improvement, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 31 October 2019. Quoted under the Open Government Licence.
Excel Care (UK) Ltd is a domiciliary care agency. It provides a range of services, including personal care, medication support, meal preparation and supports people to access the community and remain as independent as possible whilst living in their own home. The service was providing personal care for 10 people in total. The service also opened a new supported living service in June 2019, providing care and accommodation to three people with a mental health need.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
We visited the supported living service and found the three people living there did not require support with their personal care, therefore we did not inspect the supported living service. However, during our visit we identified potential fire hazards connected to the environment. Shortly after the inspection the Greater Manchester and Fire Rescue Service (GMFRS) visited the service and made several recommendations. One of these included the installation of fire doors on the kitchen and escape routes from the ground and first floor. The GMFRS were working with the service to ensure their recommendations were acted upon.
What inspectors found
The registered manager had established a number of quality assurance systems to monitor the quality and safety of the service. There was evidence of improvement and learning from any actions identified.
Read the rest of CQC's summary
People were safe and protected from abuse. People were supported by a small team of staff who they knew. The registered manager had introduced safer recruitment systems to ensure new staff were suitable to work in people's homes.
People received the support they needed to take their medicines. Provider oversight of people's medicines had improved with the introduction of new auditing systems. Staff were trained in how to provide people's care in a safe way.
Staff treated people in a kind and caring way. People valued the service and the support staff provided. The staff treated people with respect and helped them to maintain their independence and dignity.
The registered manager had updated people's care plans, which we found were person-centred and outcome focussed. The new care plans provided staff with the information they needed to provide care and support in a way that met people's needs and preferences. There was evidence that care plans were reviewed regularly or as people's needs changed.
People knew how to make a complaint. There was an effective complaints process in place to deal with any
complaints that might be raised in the future.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- John Tierney
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 31 October 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Excel Care (UK) Limited
- Ownership type
- Organisation
- Companies House number
- 07733031 (opens Companies House)
Getting help from Manchester City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Manchester City Council
- Ask for a care needs assessment
- Phone: 0161 234 5001
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Excel Care (UK) Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Excel Care (UK) Ltd.
- When was Excel Care (UK) Ltd last inspected?
- The Care Quality Commission's latest rating for Excel Care (UK) Ltd was published on 31 October 2019.
- Who runs Excel Care (UK) Ltd?
- Excel Care (UK) Ltd is run by Excel Care (UK) Limited.
- What is Excel Care (UK) Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 October 2019.
Contact
- Phone
- 0161 682 3451
- Address
- 201-203 Moston Lane East, New Moston, Manchester, M40 3HY Map (opens Google Maps)
Compare nearby
- – Pro Support Not enough evidence to rate, less than 0.1 miles away
- O Future Directions CIC Outstanding, 0.7 miles away
- – Oldham Shared Lives Not yet rated, 0.8 miles away
- – Blossom Care and Support Ltd Not yet rated, 0.8 miles away
- RI BlueCross Life Care Requires improvement, 0.8 miles away